At OLOREE.CO.UK, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, we are here to help. Please review our return policy below:
14-DAY RETURN ACCEPTANCE: We accept returns within 14 days from the date of delivery. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as when they were received. Any item not in its original condition or damaged for reasons not due to our error may not be eligible for a refund.
RETURN PROCESS: To initiate a return, please contact our dedicated Returns Department at contactus@oloree.co.uk. Provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
NO-FAULT RETURN: For returns not related to a fault or error on our part, the customer will be responsible for covering the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your items. OLOREE.CO.UK is not responsible for items lost or damaged during the return shipping process. We appreciate your understanding in this matter.
REFUND PROCESS:
Upon receipt of the returned item(s), our team will inspect them to ensure they meet our return policy criteria. Once approved, we will initiate a refund to your original method of payment. Please note that the processing time for refunds may vary depending on your payment method.
EXCEPTIONS: Certain items may not be eligible for return, including personalized or custom-made products. If you have any questions about the eligibility of your item, please contact our Returns Department for clarification.
CONTACT INFORMATION: For any questions or concerns regarding returns, please contact our Returns Department at contactus@oloree.co.uk. Our team is here to assist you and provide prompt responses to your queries.
Thank you for choosing OLOREE.CO.UK. We appreciate your business and are committed to ensuring your satisfaction with our products.